Privacy Policy

OUR PRIVACY POLICY

Our Privacy Policy was developed to reaffirm our commitment to the information we collect from users on CocktailVoyage.net. This policy covers the treatment that CocktailVoyage.net provides to data in order to identify a user; if the data is collected directly on the website from oth CocktailVoyage.net er means of collection, such as customer service or phone calls.

CocktailVoyage.net contains links to other websites. Therefore, we recommend that, when you are redirected to external pages, you consult the third-party privacy policies before submitting your personal data.

This privacy policy will be subject to modifications. Therefore, a periodic review is recommended.

  1. Data Collection

We request your personal information in order to book a transfer for you and ensure that you enjoy the best possible service. Additionally, we may use it to contact you or to send you our latest offers and special promotions. Although these are the main reasons why we collect your personal data, there are other reasons.

The following considerations should be taken into account:

  • CocktailVoyage collects personal information capable of identifying its users when:
    • They register or make a reservation on our website;
    • They participate in our promotions or contests;
    • When a user contacts us through our customer service channels.

We may automatically save some data when you visit one of our platforms. This data may include your IP address, the pages you have visited, the browser you are using, and information about the items you click on the page. It may also include data about your computer’s operating system, application version, language used, specific device configuration and features, and data that identifies you.

We may obtain personal data from social networks, partners, our transport operators or other third parties. For example:

  • We work with affiliate partners who offer our services on other platforms. When you make a reservation on one of our partner’s platforms, they will send us the information related to your reservation.
  • The transport operators that offer the services you book through our platforms may need to send us information about you, such as claims, satisfaction surveys, insurance claims, etc.

We may combine this information with the data we already have about you to offer you a better service, related offers and online marketing campaigns.

  1. Data Protection

The user who decides to enter their personal data in our portal declares to know and accept our Privacy Policy.

All user information collected is protected through the encrypted Internet protocol. All personal data collected is incorporated into the CocktailVoyage.net database.

  1. Data Usage

CocktailVoyage uses the information collected for the following general purposes:

  • Reservations: we use your personal data to make and manage your reservations, and to send the necessary data to the transport operator that provides the transfer service (or other products or services).
  • Inform about new company products;
  • Updating user records;
  • Optimizing the usability of our website;
  • Responding to the doubts and requests of our users;
  • Carrying out communication and marketing campaigns;
  • Communicating with our users;
  • Customer reviews: we may use your information to send you a short questionnaire about your reservation. This practice helps us to better understand our customers and improve our service.
  • User accounts: on our platforms, it is possible to create user accounts. This implies providing personal data. You can manage your reservations or other transactions, enjoy special offers and manage your preferences and personal settings.

Access to the information collected is restricted to CocktailVoyage employees, authorized third parties and service providers. Those who use this information in an inappropriate manner, in violation of our Privacy Policy, will be subject to legal action by CocktailVoyage.

  1. Third Parties

There are a number of companies involved in the services we offer, we may share your personal data with them to provide the service booked. However, we will also share your data with other third parties, which may include payment service providers, advertising partners or, in some cases, the relevant authorities.

TRANSPORT OPERATORS: To process reservations, your information will be transferred to our transport operators and their collaborators. We will only provide the information necessary to process your reservation and never payment details or other sensitive information. Some of this information may contain and not be limited to: main passenger name, arrival time and date, flight number, destination of your transfer, telephone number, email, additional services booked and any other information you provide as a customer that is needed to perfectly process your reservation.

When booking a transfer outside the European Economic Area, your reservation data will be shared with our transport operator in the country you are travelling to.

ADDITIONAL AUTHORITIES: We may share your personal information with the government or investigative authorities if required by law. Some examples would include court orders or subpoenas or other orders from legal proceedings or criminal investigations. Moreover, we may need to provide personal information to competent authorities to protect our rights or property, or those of our associates, partners, and transport operators.

THIRD-PARTY SERVICE PROVIDERS: We may use third-party services to process your personal information. For example, but not limited to: we may use third-party services in our customer service department, or to send your booking information to the transport operator, or to manage certain aspects of our website and marketing activities. These third parties are not authorized to use your personal data for any other purpose. Email marketing services are carried out by an external company that uses its own servers to send them. The contracted company will not use the emails registered in our database under any circumstances for purposes other than sending email messages related to our services.

PAYMENT PROCESS: We also work with external service providers to manage payment. If you request a refund, we may have to share certain booking information with the payment service provider and the corresponding financial entity. Such data may include a copy of your booking confirmation or the IP address used when you made the booking. To prevent fraud, we may share personal data with financial institutions when necessary.

  1. Control Over Your Data

Unless judicially determined, the user information registered on the CocktailVoyage platforms will never be used for purposes not specified in this agreement, nor will it be transferred to third parties other than authorized partners or companies.

The user guarantees the truthfulness and accuracy of the personal data provided. CocktailVoyage will not be responsible in the event of the insertion of false or inaccurate data.

The user may, at any time, modify or cancel their personal data by sending an email to info@CocktailVoyage.net

For security reasons, certain changes in registration, including those referring to the personal user profile, can only be made by identifying through personal email and password.

It is the user’s responsibility to store their password and any other access data in a secure place. The use of obvious passwords, such as special dates, names, or numerical sequences, is not suitable. If the user knew or suspected that their password was compromised, they should change it on their account page immediately.

You can, at any time, exercise the rights of access, opposition, rectification, or cancellation recognized in the Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016.

  1. CocktailVoyage also sends, receives, and stores cookies.

A cookie is a small amount of information that generally includes a unique anonymous identifier. Some web pages are sent to your browser to be stored on the computer’s hard drive, allowing us to identify you when you access them again. Please read our cookie policy.

  1. Who is responsible for the processing of personal data on our platforms?

CocktailVoyage.net controls the processing of personal data on its platform based in PSGE TEIDE, 2-9, 08398 Santa Susanna – Barcelona

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